Return and Refund Policy

1. Overview

At AnyStudents Mock Exams, we provide digital educational services to students in Ghana. This Return and Refund Policy explains our policies regarding payments, cancellations, and refunds.

Important: By subscribing to our Platform and making a payment, you agree to the terms outlined in this policy. Please read it carefully before purchasing.

2. Nature of Service - Digital Products

AnyStudents Mock Exams is a digital service platform that provides:

• Instantly generated mock exam papers for BECE and WASSCE subjects
• Downloadable exam papers and marking schemes
• Digital study resources and materials
• Online performance tracking and analytics

All content and services are delivered digitally and are accessible immediately upon payment and subscription activation.

3. No Refund Policy

3.1 Why We Don't Offer Refunds

Once you purchase a credit pack and make a payment:

• Credits are added to your account immediately
• Each credit lets you generate a mock exam paper and marking scheme
• Digital content, once generated or downloaded, cannot be returned or retrieved
• You receive the full value of a credit at the point the exam is generated

3.2 No Refund After Use

Refunds will NOT be issued if:

• You have generated any mock exam paper
• You have downloaded any exam content or marking scheme
• You have accessed any study materials or resources
• You have used the platform's features, even once
• You change your mind after purchasing
• You are unsatisfied with exam results or performance

4. Credit Model

Our Platform operates on a pay-per-use credit basis. A pack of 15 credits costs GH₵50 (about GH₵3.33 per exam). One credit generates one mock exam paper with its marking scheme. Every new account receives 1 free credit.

4.1 Credit Validity

Credits are valid for 90 days from the date of purchase. There is no subscription and no automatic renewal — you are never charged again unless you choose to buy another pack. Buying a new pack adds to your balance and resets the 90-day window.

4.2 Expiry Reminders

We may show a reminder as your credits approach their 90-day expiry, but the responsibility to use or top up credits rests with the user. No automatic charges will be made to your account.

4.3 Unused and Expired Credits

Regarding your credit balance:

• Unused credits remain available until they are spent or reach their 90-day expiry
• Expired credits are forfeited and are not refundable or restorable
• Credits have no cash value and cannot be transferred between accounts
• If an exam fails to generate after a credit is deducted, that credit is automatically returned to your balance

5. Payment Issues

5.1 Duplicate or Erroneous Charges

If you believe you were charged twice for the same subscription or received an erroneous charge due to a technical error, please contact us immediately at info@anystudents.com with:

• Your account email address
• Transaction details (date, amount, reference number)
• Mobile money or payment confirmation screenshots

We will investigate verified duplicate charges and process a refund within 5-7 business days if confirmed.

5.2 Failed Payments

If your monthly renewal payment fails due to insufficient funds or payment method issues:

• We will attempt to process the payment again within 3 days
• You will receive a notification about the failed payment
• If payment continues to fail, your subscription will be suspended
• You can reactivate your subscription by updating your payment method

5.3 Unauthorized Charges

If you believe your account was used without your authorization, contact us immediately at info@anystudents.com. We will investigate and may issue a refund if we verify unauthorized access.

6. Technical Issues

6.1 Service Availability

We strive to maintain 24/7 platform availability. However, temporary service interruptions may occur due to maintenance or technical issues. Brief interruptions do not qualify for refunds.

6.2 Extended Outages

In the rare event of an extended service outage (more than 72 consecutive hours) caused by our systems, we may:

• Extend your subscription by an equivalent number of days
• Offer a credit for future subscriptions

6.3 User-Side Technical Issues

We are not responsible for refunds due to:

• Poor internet connectivity on your end
• Device incompatibility or user error
• Failure to download or save content properly
• Loss of downloaded files on your device

7. Exceptions

The only circumstances under which we may consider issuing a refund are:

• Change of mind before use - If you changed your mind after purchasing and have NOT generated or downloaded any exam content, you may qualify for a refund. Contact us immediately at info@anystudents.com
• Verified duplicate charges for the same subscription period
• Confirmed unauthorized access to your account by a third party
• Technical error on our part that prevented you from accessing the service despite payment

All refund requests must be submitted in writing to info@anystudents.com and will be reviewed on a case-by-case basis.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the modified policy.

9. Contact Us

If you have questions about this Refund Policy or need to report a payment issue, please contact us: